Cost: This workshop, as with all Mitacs Step workshops,
is free for graduate students and postdoctoral fellows. However, the
preauthorization of a valid credit card is required as part of the
registration process. A $50 penalty will be applied to all late
cancellations (cancellations that are not made 5 days or more before the
workshop date), no shows, or incomplete attendance. These penalties are
only charged after the completion of a workshop and no charges are ever
made to those who participate in full.
Description:
Skills of Communication is
a full-day session featuring the tools and tips of better verbal
communication. It will test your assumptions and mental models and for
many it may be the first time you learn about the Ladder of Inference,
the Johari Window and more. The goal is to make you more aware of the
tools available to help you become a better communicator in both your
work and personal lives. The mastery of these skills is a long-term
process, but by simply becoming more conscious of the various
communication styles, including your own, you can approach conversations
differently and change conversational direction to achieve better
outcomes.
Workshop Objective:
To increase participant awareness and application of tools available to them to become better communicators in work and life.
Learning Outcomes:
Through participating and completing this workshop, participants will:
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Understand how personal assumptions and mental models adversely influence communication
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Learn how to determine your own personal assumptions and how to avoid them
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Learn to navigate and approach difficult conversations
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Identify and implement communications tools and techniques for team success
Key Topic Areas:
The purpose of communication
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Communication not as simple as it appears
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When bad communication happens to good communicators
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Identifying challenging conversations
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How mental models & personal assumptions influence communication
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Mental models and The Ladder of Inference
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3 Steps: Reflection, Advocacy, Inquiry
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Culture and communication
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Gender and communication
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Unspoken words
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Johari Window Model