Scope of Job:
Responsible for providing mid-level support and administration for IT applications to ensure that required specifications are implemented. To coordinate installations and upgrades with multiple IT teams and university departments to optimize the effectiveness of the interaction of information systems and organizational processes.
Description of Duties:
• Ensures that applications meet
business and functional requirements and goals and fulfills user requirements.
• Coordinates installations, upgrades, patches/fixes rolled out throughout
campuses as outlined by management.
• Responsible for the debugging, coding and SQL as required within
normal duties performed.
• Identifies and resolves application system issues, application and security
compliance and interface specifications.
• Acts as technology integration liaison between the functional units,
technology teams, project manager and other areas.
• Analyzes information and requirements to deliver functional and process
requirements, use cases, process analysis and technical designs.
• Plans, schedules and engages in multiple initiatives simultaneously with
competing deadlines.
• Collaborates with analysts, designers, system engineers, system owners, and
internal as well as external customers in the implementation of applications.
• Stays in contact with application vendors for prompt rectification of any
problems and emergencies.
• Performs daily monitoring of ERP systems, including scheduling,
configuring and testing patches and upgrades as required and develops solutions
for monitoring application services.
• Coordinates with IT staff resources to assist with design specifications,
program logic and data requirements.
• Evaluates applications in order to identify potential problem areas and makes
appropriate recommendations.
• Utilizes the organizations change management process across all affected
areas.
• Formulates recommendations to improve and support organizational processes
and activities.
• Prepares and delivers application activity and progress reports for
presentations to executive management.
• Coordinates feasibility studies under consideration for purchases, and
reports findings to upper level management and e Project Management Office.
• Performs modeling, automation and continuous process improvement of business
processes, as well as routes information of any type according to user-defined
rules.
• May perform additional duties as assigned.
Required Education:
Bachelors Degree in CIS, CS or a closely related field from an accredited university.
Required Experience:
Two (2) years of experience administering IT applications, including overseeing the development and implementation of software solutions and applications. Experience in database coding, such as SQL.
Preferred Experience:
Knowledge of SQL for querying and technical tools and best practices for quality assurance and change management. Experience writing interface code with application for static, reporting, and trending reports. Experience with enterprise-level applications, such as CRM, data warehouse and others. Experience in relational database administration, including MSSQL, oracle or similar large-scale database. Experience with programs and languages such as Vbscript, C#, powershell, Perl, Bash Shell scripting, Java, ASP, PHP and/or SQL.
