Description:

  • Deliver swift and efficient front line service to merchants and end customers
  • Ensure that all KPI’s and daily tasks are completed to a high standard
  • Maintain set SLA’s and ensure any issues are escalated to the Team Leader
  • Continually implement best practice customer service processes and procedures
  • Identify and report urgent / escalated issues to the Team Leader
  • Identify recurring issues and escalate to Team Leader
  • Work closely with Team Leader to identify and develop improvements to procedures
  • Assist with evaluating & improving the service provided by our CS team
  • Assist CS agents to answer customer and merchant enquiries in line with procedures
  • Identify & assist with investigation of root causes of reoccurring issues and assist with delivering solutions
  • Evaluate and strive to improve our customer service team and support systems

Requirements:

  • Excellent written communication skills in English
  • An open mind, ‘can do’ attitude and the ability to handle large volume workload with speed, accuracy and efficiency
  • Additional languages would be an advantage
  • Customer service orientation
  • Flexibility
  • Problem Solving/Analysis
  • Teamwork Orientation
با جستجو در پایگاه داده‌های ویپاب، فرصتهای شغلی مورد نظر خود را بیابید و یا یک فرصت شغلی را معرفی نمایید.
 

This is an animated dialog which is useful for displaying information. The dialog window can be moved, resized and closed with the 'x' icon.

These items will be permanently deleted and cannot be recovered. Are you sure?