Responsible for supervising the daily operations of the assigned School of Medicine clinical practice site. Oversee operations, quality, patient satisfaction, patient relations, personnel assignments, and inventory of the clinic.
Description of Duties:
• Supervises clinic operations and activities to ensure efficiency and quality service is delivered within all sections of the clinic.
• Ensures compliance with regulations and standards while maintaining and upholding established clinic patient care, operational and employee policies at assigned site.
• Supervises non-clinical personnel. Objectively evaluates/documents performance of personnel and takes corrective action as appropriate.
• Works with administration to develop/modify/supply, personnel, capital equipment, and special program budgets.
• Monitors revenue and expense budgets on an on-going basis and takes appropriate action to ensure practice is within budget guidelines.
• Ensures appropriate information is gathered and transmitted in support of billing functions and may assist with annual budget preparation.
• Serves as point of contact for patient and external customer complaints. Reconciles and investigates all complaints relating to practice operations and refers complex situations to the Senior Director of Clinical Operations.
• Oversees all office supplies and ensures the ordering of needed supplies to maintain inventory.
• Maintains documentation as required by regulatory agencies, policies, and procedures.
• Assists with the coordination and maintenance and repairs of clinic area, equipment, and instruments.
• Engages with community members and organizations.
• Promotes Area Health Education Center (AHEC) activities.
• Supervision of students.
• Oversees collection of required Area Health Education Center (AHEC) data.
• Facilitates activities of the Community Advisory Board.
• Performs other duties as assigned.
Required Education:
• Supervises clinic operations and activities to ensure efficiency and quality service is delivered within all sections of the clinic.
• Ensures compliance with regulations and standards while maintaining and upholding established clinic patient care, operational and employee policies at assigned site.
• Supervises non-clinical personnel. Objectively evaluates/documents performance of personnel and takes corrective action as appropriate.
• Works with administration to develop/modify/supply, personnel, capital equipment, and special program budgets.
• Monitors revenue and expense budgets on an on-going basis and takes appropriate action to ensure practice is within budget guidelines.
• Ensures appropriate information is gathered and transmitted in support of billing functions and may assist with annual budget preparation.
• Serves as point of contact for patient and external customer complaints. Reconciles and investigates all complaints relating to practice operations and refers complex situations to the Senior Director of Clinical Operations.
• Oversees all office supplies and ensures the ordering of needed supplies to maintain inventory.
• Maintains documentation as required by regulatory agencies, policies, and procedures.
• Assists with the coordination and maintenance and repairs of clinic area, equipment, and instruments.
• Engages with community members and organizations.
• Promotes Area Health Education Center (AHEC) activities.
• Supervision of students.
• Oversees collection of required Area Health Education Center (AHEC) data.
• Facilitates activities of the Community Advisory Board.
• Performs other duties as assigned.
Licenses/Certifications:
Preferred: Current Texas Licensure as a Licensed Vocational Nurse. Basic Life Support (BLS) certification course accredited by the American Heart Association
Required Experience:
Four (4) years of progressively responsible patient care and/or administrative experience in a clinic, medical office or multi-physician group office to include supervisory duties.
Preferred Experience:
Bilingual in English and Spanish
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