Scope of Job:
To provide support for clinical applications and clinical education systems including, but not limited to responding to incidents and service requests pertaining to, conferencing systems, computer software and hardware issues. Provide technical support on compliance software as well as clinical software such as Athenahealth and Complytrack, among others.
Description of Duties:
• Provides support for clinical applications and clinical education systems including end users computing resources.
• Communicates with end users, assisting employees with technical troubleshooting, documenting issues, troubleshooting various applications, following standard support procedures, and determining and documenting resolutions.
• Works closely with clinical IT staff to understand the short and long-term plans, elicit requirements, works with others to identify and implement technology solutions to support plans.
• Assists users with the use of computers and conferencing systems, and provides solutions in resolving technical issues.
• Provides support for instructional systems including computer installation, maintenance, and repairs.
• Assists in performing the analysis, development, and testing of systems and procedures and makes recommendations as necessary.
• Responds to service calls, either on-site, off-site, or by telephone, in technical issues.
• Provides proactive response to or escalate the resolution of the electronic medical record applications issues.
• Maintains understanding and support of the electronic medical system as well as keeping abreast with developing technology and its relationship to other information systems, both internal and external to the clinics.
• Performs other duties as assigned.
Required Education:
Associate’s degree in a related field from an accredited university.
Licenses/Certifications:
None.
Required Experience:
Two (2) years’ experience relating to computer hardware/software. Related experience may be substituted for education on a one to one basis.
Preferred Experience:
None.
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