Pay Range:
Commensurate with Experience
Hours:
Standard University business hours
8:30am -5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs. This may include being on call nights and weekends as needed.
Job Description:
The Student Assistance case manager supports Syracuse University students and their families to manage crises, life traumas, and other concerns or barriers that impede success. This is a specialized position which blends collaboration and consultation with colleagues in the schools/colleges, health care providers both on and off campus, Title IX investigations/criminal investigations, as well as other support resources with functions of non-clinical student consultation, program coordination of student referrals, systems development for reporting and maintenance of student cases, and leadership in addressing factors which contribute to student attrition and improve student success. The case manager will work to address the needs of students who struggle in such areas as sexual assault, relationship violence, psychological health, physical health, crime victimization, economic concerns, and social adjustment through a variety of interventions, referrals, and follow-up services.
Qualifications:
• Masters degree in Social Work, Counseling, or Higher Education Counseling with a minimum of 3 years’ experience, preferably in a higher education setting.
• Prior work experience in higher education case management preferred.
Job Specific Qualifications:
• Experience utilizing student development and case management models to aid in the personal growth and development of college aged individuals.
• Demonstrated skills in a variety of crisis/student support related areas.
• Experience working with student victims and respondents of sexual assault and relationship violence.
• Knowledge of federal and state laws applicable to position including but not limited to FERPA, Title IX, Title II.
• Demonstrated knowledge of conflict mediation and crisis de-escalation.
• Excellent interpersonal, oral, and written communication skills.
• Proven excellence in time management and ability to multitask.
• Ability to think critically and solve problems, as well as handle a large case load of students.
• Good judgment and ability to handle confidential/sensitive information with discretion.
• Demonstrated cultural competence and inclusiveness in working with populations of diverse cultures in addressing issues of social justice, diversity, equity, access, and inclusion in a higher education environment.
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