Scope and Purpose:
Under general supervision, the IT Support Technician provides a full range of information technology support services, including client-side installation, configuration, testing, troubleshooting and repair of hardware, software, networks, and applications in a centralized IT organization.
Essential Duties and Responsibilities:
• Manage workflow and service request through a IT Helpdesk system.
• Provide general Desktop Support on HW/SW issues for end user’s desktop and laptop machines.
• Perform desk-side support service on software installation, AV, PC configuration, network printer installation/configuration of other PC tools and software.
• Continually keep abreast of and understand clients’ IT policies, standards and technical controls, and compliance process. Advocate and promote IT awareness and compliance.
• Assist in recommending appropriate hardware and software configurations to meet user needs, and develop specifications to purchase new hardware, software, and other peripheral devices based upon established departmental standards.
• Perform IT support duties using automated tools as defined by the appropriate IT team lead, work with other support groups and vendors to provide seamless support to staff and students.
• Analyze problems and develop creative solutions for resolving them and preventing future occurrences.
• Maintain documentation on activities, upgrades, utility of licenses/software and enhancements at work.
Qualifications:
• Bachelor's degree in Computer Science or related discipline.
• Technical Certifications: MCSE, MCITP preferable.
Experience:
• 3+ years IT Work experience.
Skills and Abilities:
• Demonstrated expertise in configuring, installing and troubleshooting PC systems, Microsoft OS, AV, MS office applications, network configuration, and printers.
• Experience in supporting MAC environment is essential.
• Must be customer-focused and have effective productivity/work output.
• Must be a team player and able to work with minimal supervision.
• Basic network knowledge and experience.
• Working knowledge and experience in Remote Desktop and Virtual Private Network.
• Must be able to lift and transport up to 50 pounds.
How to Apply:
Interested applicants are encouraged to:
• Submit a letter of application
• Curriculum vitae
• Names and contact details of three personal references
In completing your application, please quote position code number in the email subject line:
IT Support Technician – ITST/IT/05022019
Information should be sent to careers@auk.edu.kw.
Note:
• The applicant must possess a valid residency in Kuwait.
• Incomplete applications will not be considered.
• The position will remain open until filled.
• Only selected candidates will be contacted.
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