Summary:

Utah Valley University is seeking a Call Center Specialist to serve as front line support and represent the university in a professional manner. This position provides assistance to students, faculty, staff, and the general public through telephone, live chat, email, and in person.

Required Qualifications:

This position is a career ladder. The position will be placed at one of these levels depending on qualifications.

  • Grade 8 (level I): Graduation from a standard senior high school or equivalent, and work experience totaling 1 year, related to the essential functions/duties of the position.
  • Grade 10 (level II): Graduation from a standard senior high school or equivalent, and work experience totaling 2 years, related to the essential functions/duties of the position.
  • Grade 12 (level III): Graduation from a standard senior high school or equivalent, and work experience totaling 3 years, related to the essential functions/duties of the position. Also required to have a current industry recognized certification applicable to the essential functions.

Knowledge, Skills and Abilities:

  • Knowledge of various computer applications such as Office, internet browsers, email systems, etc.
  • Skills working in a customer service, team-oriented, and collaborative environment.
  • Ability to work with a diversity of personalities and backgrounds.
  • Ability to clearly communicate verbally and in writing.
  • Ability to multi-task and to handle conflict management and proactively problem-solve.
  • Ability to anticipate student needs.

Pay Range:

$12.25 to $16.26 per hour, DOQ