Israel , اسرائیل
صنعت
مدیر میانی
انگلیسی
Description:
- Deliver swift and efficient front line service to merchants and end customers
- Ensure that all KPI’s and daily tasks are completed to a high standard
- Maintain set SLA’s and ensure any issues are escalated to the Team Leader
- Continually implement best practice customer service processes and procedures
- Identify and report urgent / escalated issues to the Team Leader
- Identify recurring issues and escalate to Team Leader
- Work closely with Team Leader to identify and develop improvements to procedures
- Assist with evaluating & improving the service provided by our CS team
- Assist CS agents to answer customer and merchant enquiries in line with procedures
- Identify & assist with investigation of root causes of reoccurring issues and assist with delivering solutions
- Evaluate and strive to improve our customer service team and support systems
Requirements:
- Excellent written communication skills in English
- An open mind, ‘can do’ attitude and the ability to handle large volume workload with speed, accuracy and efficiency
- Additional languages would be an advantage
- Customer service orientation
- Flexibility
- Problem Solving/Analysis
- Teamwork Orientation
