We strongly believe in adding customer value and providing exceptional customer service. We take pride in providing solutions in the form of products and services that improve our customers’ businesses because, at the end of the day, it’s all about our customers! As an Account Manager, you’ll be the lead relationship manager on certain of our hotel customer accounts to ensure customer satisfaction and ultimately increase retention. You’ll have excellent verbal and written communication skills, relationship building will come naturally to you, and you’re a strong problem solver. You’ll also have a positive outlook and enjoy working on a team. We work in a fast-paced environment, so you must be able to effectively multi-task and prioritize as well. If this sounds like you, we want to hear from you!
Key Responsibilities:
Benefits
Besides the opportunity to work with smart, fun, hard-working Knowland employees, you will have uncapped growth potential, a work/life balance, and a competitive suite of benefits. Benefits include health, dental and vision insurance, 401K with company contribution, short and long-term disability insurance, life insurance, gym reimbursement, tuition reimbursement, childcare reimbursement and paid holidays and paid time-off. We also offer SmartBenefits for our DC employees. Pay, benefits and incentives are all highly competitive.
Location/Work Environment
In our Washington DC office you’ll be in the heart of Chinatown, minutes from all the major metro lines, around the block from the Verizon Center, and surrounded by restaurants. Our renovated exposed-brick office hosts an energetic, hard-working team that dresses casually, attends weekly happy hours, and works together in a supportive, friendly and encouraging environment. Our CEO is transforming the way we work, putting in place a team that takes to heart our company-wide values, setting the stage for Knowland to reach new heights.
About Us
Knowland is a globally recognized provider of meeting and group data that offers extensive insight into market analytics, group industry trends, and powerful benchmarking tools. Over the past decade, we have developed innovative, creative products for the hospitality industry that help increase group revenue performance. Our technology gives hoteliers the tools to define market potential, target the most profitable group opportunities, increase market share, identify and develop new customers, and gain insight into group characteristics and booking patterns. Knowland tools are developed around the idea that by understanding a group’s booking behaviors and patterns of the past, opportunities are created for the future.
Knowland is an equal opportunity employer and seeks qualified candidates regardless of race, religion, gender, sexual orientation, disability, national origin or age
