Application Procedure:
Complete application packets will be accepted until the position is filled; however, those submitted by 11:59 p.m. (PST) on April 30, 2019, are assured consideration.
Applicants must submit all of the following materials online at http://hrjobs.mtsac.edu to be considered for this position:
1. A Mt. San Antonio College online application.
2. A cover letter describing how the applicant meets the required education and experience.
3. A detailed résumé that summarizes educational preparation and professional experience for the position.
4. Two (2) letters of recommendation that reflect relevant experience (do not use social media or professional networks as a means to provide letters of recommendation).
5. College and/or university transcripts showing the awarded/conferred degree (if applicable) are required and must be submitted with the online application by all applicants, including current or former employees of the college, to demonstrate that the required educational qualifications are met. Unofficial transcripts are acceptable at the time of application; however, copies of diplomas are not accepted in lieu of transcripts.
Basic Function/Overview:
This position is responsible for planning, coordinating, and evaluating programs activities associated with Student Life, including but not limited to, the Lost and Found Program, Lost and Found Auction, Volunteer Fair, developing and maintaining the Student Life and Associated Students social media platforms. Additional responsibilities include assisting with Student Life, Associated Students, and Dean of Student Services program activities (i.e. Students and Educators of Distinction, Inspiring Women Luncheon, Leadership-Education-And-Development L.E.A.D. program, Basic Needs). The Student Services Program Specialist II (Student Life) is a critical position that assists with screening and directing front counter inquiries and referrals with necessary experience, knowledge, and skills to effectively support student engagement activities. The position will report to the Director, Student Life to help advance student co-curricular involvement, enhance civic engagement, nurture appreciation of diversity, and ensure due process.
Essential Duties/Major Responsibilities:
1. Plans, coordinates and evaluates program
activities; participates in the formulation, development, and implementation of
program policies and procedures for the assigned specialized student service;
communicates with instructors, counselors, administrators, other staff,
faculty, and outside agencies and community groups/partners to coordinate,
implement and evaluate the assigned program and to exchange information.
2. Schedules and/or conducts informal workshops, informational sessions, and
program orientations for new or prospective program participants and parents
regarding assigned program and services; participates in outreach activities to
promote educational opportunities and services available in assigned area;
assists in developing program informational materials.
3. Assists in planning student success activities.
4. Provides technical information and expertise to students, instructors,
counselors, and others in the assigned program; works with students,
counselors, instructors, and other staff to address students’ needs, barriers
to education, personal, and family situations, and their progress within the
assigned program; demonstrates and assists students with the use of computer
applications, and materials; refers students to tutoring or counseling as
needed; advocates for the student to other services providers.
5. Contacts and interviews by telephone, or in person, students, parents,
faculty, staff, and various outside organizations to assess students’ need for
services and obtain data related to the assigned program for informational,
data collection, and report development purposes.
6. Monitors requests for program services; utilizes case management approach;
schedules services for assigned classes; schedules students for counseling
sessions or interviews; keeps records of schedule changes; collects and
processes time sheets from and feedback for individuals and specialists
providing services on a contract or hourly basis.
7. Oversees and coordinates the processing of a variety of documents related to
the assigned student service area; maintains and creates student files, various
records, and other files.
8. Inputs into, maintains, and downloads data from a computer database;
gathers, compiles, tracks, and analyzes pertinent data and statistics; prepares
and maintains a variety of narrative and statistical records and reports
related to program activities and effectiveness.
9. Gathers program data and provides reports in a timely manner to the
appropriate funding source.
10. Maintains accurate and detailed spreadsheets, complex files, and records,
verifies accuracy of information, researches discrepancies, records
information, and monitors impact on program funding
11. and budgets; archives and purges files and records in compliance with
applicable regulations, policies, and procedures.
12. Answers questions from and provides support services to students and
visitors regarding program eligibility, requirements, registration, student
records, and other policies and procedures.
13. Verifies and reviews forms and reports for completeness and conformance
with established policies and procedures; applies departmental and program
policies and procedures in determining completeness of applications, records,
and files.
14. Prepares, copies, collates, and distributes a variety of documents; ensures
proper filing of copies in departmental or central files.
15. Screens calls and visitors; assists students and visitors at front counter
and directs to appropriate locations and/or staff; responds to complaints and
requests for information; assists in interpreting and applying regulations,
policies, procedures, systems, rules, and precedents in response to inquiries
and complaints.
16. Composes, types, formats, and proofreads a variety of routine letters,
reports, and documents.
17. Stays informed on program-related Federal/State laws, rules, regulations,
policies, funding requirements, and agencies/ organizations that work with
programs participants.
18. Learns and applies emerging technologies and, as necessary, to perform
duties in an efficient, organized, and timely manner.
Minimum Qualifications/ Education & Experience:
Equivalent to an Associate’s degree from a regionally accredited college and two (2) years of experience in providing technical program support at an institute of higher education.
License(s) & Other Requirements:
The incumbent may periodically be required to travel to a variety of locations. If operating a vehicle, employees must have the ability to secure and maintain a valid California driver’s license.
