Job no: 591371
Work type: Support Staff
Pay Grade: 12
Major Administrative Unit / College: Information Technology
Services
Department: It Services Adv Research And Acad Tech 40000422
Salary: Salary Commensurate with Experience
Location: East Lansing
Categories: Full Time (90-100%), Administrative Professionals- AP,
Information Technology, Union
Working/Functional Title
Learning Systems Administrator
Position Summary
This position will be responsible for supporting and administrating learning technology services owned by Scholarly Services, a division of IT Services at Michigan State University. Our learning systems administrator will design, configure, deploy, and support applications and servers. This position also requires an excellent communicator to provide tier II/III support for our customers. Will also be responsible for supporting Windows-based environments, integrations with MSU IT infrastructure, and direct customer support. This is primarily a RUN/operations position.
MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU’s mission of providing education, conducting research, and advancing engagement.
Unit Specific Education/Experience/Skills
Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program in Computer Science, Information Systems, Business or related information technology field, with coursework in an information technology specialization related to the area of employment; one to three years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed and be able to manage systems such as; LON CAPA (LMS), Cstore (MSU Tech Store), Media (Flash & Video Streaming), Digtial Desk (Scoring Office), ZOOM (Web Conferencing), MSU Print (Papercut), Qualtrics (Survey), Kaltura/Mediaspace (Media), Google (G-Suites), Desire2Learn (LMS with integrated 3rd party products), Turnitin, Eli-Review, IClicker, and TopHat.; or an equivalent combination of education and experience.
Desired Qualifications
Bachelor Degree in information technology or related field supporting e-learning in a Higher Education context. One to three year's experience in a customer-facing technical or application support role. Experience supporting enterprises-level learning management systems or equivalent SaaS solutions. Experience with Windows environments, including storage, virtualization, databases, and web services. Strong written and oral communication skills.
Required Application Materials
Resume and cover letter
Special Instructions
Please have references available upon request
Work Hours
STANDARD 8-5
Advertised: Jul 10, 2019 Eastern Daylight
Time
Applications close: Jul 23, 2019 Eastern Daylight Time
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