JOB PURPOSE The Business Improvement Manager role reports into the Director of IT and will oversee and continue to build a solid Business Process Framework for the University of Sharjah ranging from Student Administration, Procurement, HR, Finance and Information Technology. The aim of the team is to understand and capture the processes that enable the University to serve both internal and external clients more effectively through close collaboration with transformation PMO team. This role is looking for someone with Strong Strategic mind, Higher Education, extensive hands on Business Analysis experience particularly in Process Engineering, detailed documentation. Developing leadership skills and further enhance organisational strategic skills. It is important that this person can be flexible and be hands-on with details as well as step back and lead/train the team.
MAIN ACCOUNTABILITIES & EXPECTATIONS
1. Collaborate with the Business Units and lead a team of Business Analysts to understand existing processes. Also redesign processes to remove bottlenecks and inefficiencies, and business changes required to implement the improved processes.2. Lead / perform root cause analysis of current business processes to identify key challenges and identify areas for improvement.
3. Document detailed requirements to drive efficient and effective processes & solution selection or solution upgrade to meet the needs of the University.
4. During projects, work with the Business Units to document detailed specifications and facilitate the prioritization of the requirements across the business units.
5. Work with the Business Units to document test plans (scenarios) for all new/updated functionality or processes.
6. Lead and perform business requirements analysis with Business Units for potential new solutions or updates to existing solutions.
7. Work with Business Units during project test cycles to execute the necessary test plans and document the testing results, updating/improving test plans as necessary.
8. Work with Project Managers to scope, resource plan and schedule project tasks relating to Business Analysis activities.
9. Help facilitate cross-functional solution design where multiple Business Units are engaged.
10. Collaborate with PMs to identify functional training needs during project implementation.
PREFERRED QUALIFICATION & EXPERIENCE
1. Degree qualificationBusiness 2. Analysis training & extensive experience.
3. Process engineering experience essential.
COMPETENCIES
1. Knowledge of higher education administrative systems and related business principles essential.\2. Practical experience and a working knowledge of Business Analysis methodologies particularly process definition and re-engineering with the ability to adapt this to specific situations.
3. Skills in conducting effective interviews for requirements gathering purposes.
4. Ability to conduct cost/benefit analysis, business case development, modeling techniques and methods will be helpful.
5. Practical experience of conflict resolution management and workshop facilitation skills.
6. 5+ years business analysis experience with detail working knowledge in Process Mapping.
7. Excellent written English skills.Proven ability to work effectively in a team environment.
8. Excellent planning, organizational, and time management skills
9. Adaptable to different ranges of stakeholders and build trust through good working relationship with key stakeholders (faculty members, management & team members)
