Posting Date:
04/08/2019
Responsibilities:
The Learner Services Manager fulfills administrative, technological, and operational responsibilities in support of Learner Services located at the Dedham Campus. The Learner Services Manager drives outbound outreach and inbound support for students in the College of Professional Studies. This position works closely with the Academic and Career Advising team as well as the Enrollment Management unit to best serve students.
Qualifications:
Bachelor’s degree required (Master’s preferred) with 3 to 5 years of administrative and operational experience, preferably in higher education. Attention to detail and effective oral and written communication skills, including grammar, punctuation, and proofreading a must. Demonstrated experience managing and/or partnering on individual projects is a plus. Needs to have the following: the ability to listen; problem-solving skills; ability to take appropriate steps to promote and sustain effective working relationships within a diverse multicultural environment; ability to engage and work in collaboration; ability to navigate with respect and diplomacy and respond to multiple constituencies; Must also be able to maintain a professional demeanor and composure in response to multiple demands and competing priorities. Must be able take initiative to work independently, with flexibility and integrity. Must be accomplished in using Banner, Five9, Microsoft Office Suite, Salesforce, and Tableau.
