Student Tour Guide
Summary
The Student Tour Guide acts as an ambassador for prospective students and guests attending Full Sail University's Behind the Scenes Tour and any related Touring Department events.You must be an active Full Sail student with a 3.0 GPA and 90% attendance or higher to apply for this position.
Essential Duties And Responsibilities
Provide world-class customer service while interacting and engaging with potential students and visiting guests
Follow a pre-guided route to ensure guests arrive and depart appropriately
Assist with set-up and closing procedures on each event day
Answer general questions about Full Sail University and have knowledge of its facilities
Remain up to date on relevant information related to Full Sail University, the entertainment media industry, and Admissions Compliance standards
Assist with additional department related events as schedule permits
Other Responsibilities
Adhere to policies and procedures of Full Sail University
Maintain strict confidentiality of company and personnel information
Demonstrate a strong commitment to the mission and values of the organization
Adhere to company attendance standards
Perform other duties as assigned
Competencies
Exceptional customer service and communication skills
Strong stage presence with the ability to captivate diverse audiences while articulating general University information
Ability to interact with guests and staff at all levels in a fast-paced environment
Education And/or Experience
Customer service experience is strongly recommended
Environmental Factors/Physical Demands
Work is performed in various environments including outdoor weather conditions. While performing the duties of this job, the employee is regularly required to move about campus, communicate with public and co-workers, and occasionally lift or carry 30 pounds or more.
