Posting Date:
09/10/2018
Responsibilities:
Under general supervision, the NUPD Operator will be assigned to the enhanced Communications Center of the Northeastern University Police Department engaged in three primary position elements – public safety communications, intelligence analysis, and emergency management operations. Job responsibilities include: receiving, transmitting and disseminating information both routine and emergency in nature received from calls and requests for service to police units in the field; utilizing various telecommunications equipment including but not limited to Computer Aided Dispatch (CAD), Motorola Radio System; receiving and responding to requests from police units for information needed in the performance of their duties; querying various law enforcement databases (e.g. vehicle registrations and warrants); and other related duties. In addition to dispatch and communications responsibilities, NUPD Operators will be responsible for a variety of complex and independent activities involved in the research, collection, analysis, dissemination, and documentation of homeland security and criminal related information, emergency management operations, and coordination of various public safety technologies. NUPD Operators will undergo extensive training on all aspects of the department’s Communications Center upon hire and will maintain current knowledge through continuing education programs.
Qualifications:
All applicants must have a minimum of three (3) years of full-time, or equivalent part-time, paid experience in a customer service position where the primary responsibilities included triaging incoming calls on a switchboard and recording information for reporting purposes OR three (3) years of full-time, or equivalent part-time, paid experience in investigation or intelligence analysis. It is strongly preferred that applicants possess prior experience as a Dispatcher or Communications Officer for a public safety agency or ambulance company. Experience in a higher education environment is also preferred. All applicants must possess the following skills: Ability to quickly synthesize information; Ability to manage and prioritize multiple requests; Self-motivated; Ability to communicate effectively, clearly and concisely in both written and oral formats; Ability to develop ideas in a logical sequence; Ability to exercise discretion in handling confidential information and to use sound judgment; Ability to document work and maintain accurate, detailed records; Working knowledge of Microsoft Office, including Word, Excel, Access, PowerPoint, Outlook and SharePoint; Excellent interpersonal skills; Ability to understand and comply with state and federal laws, rules, regulations, policies, procedures and guidelines; Professional phone manner; Ability to type 50 words per minute; Ability to apply police protocol to utilize sound judgment skills and maintain a calm manner in stressful and emergency situations; Ability to sit or stand for extended periods of time; and Knowledge of the Northeastern University campuses and the surrounding streets/communities in which they are located.
