Scope of Job:
To provide upper level support during project implementation and post support for the functional departments on software applications and support to Project Management Office. Responsible for support with all aspects of ERP and other application project implementations, conversions, and process improvement responsibilities.
Description of Duties:
• Becomes Subject Matter Expert in area(s) of responsibility
• Works independently as functional consultant in providing functional designs, application configurations, design/setup documentations, functional and integration testing, master data and process conversions, validations, and post go-live support regarding the implementation of one or more modules in designing ERP solutions in the assigned module(s) and/or software applications to meet business requirements.
• Collaborates across the organization to ensure seamless system integration across all business applications, systems, platforms and infrastructure.
• Manages, coaches, mentors assigned staff.
• Assists with Project Management.
• May act as represent on behalf of ERP Data Owners.
• Responsible for formal functional design review including technical design to ensure functional specifications are met.
• Coordinates projects, tasks, software updates with Project Management Office, IT, other Business Analysts and end users.
• Performs and analyzes complex business processes and recommend process improvements, policy changes and best practices with concept/detailed designs.
• Conducts Data Modeling.
• Provides on-going production support, troubleshooting, issue resolution and user training.
• Analysis and testing of software patches, reports, forms, interfaces.
• Performs data queries/extracts & ad hoc reporting (SQL, report writer and/or reporting tools).
• Manages complex module(s) within the ERP application and other applications.
• Coordinates and performs configuration management.
• May set and maintain application level security, develop and administer security definitions and profiles.
• Develops test plans and procedures with end users for implementation of added functionality, custom programs, and software upgrades and system patches.
• Researches and explores software applications functionality.
• Manages development of training materials, Procedures Manuals and/or maintains setup documents for applications assigned, and conducts training sessions.
• Develops managerial skills.
• Other duties may be assigned.
Required Education:
Bachelor’s degree related to functional area assigned from an accredited University.
Required Experience:
Six (6) years work experience performing at least 60% of the job duties as specified in the position description, including providing ERP and other applications functional production support and ensuring end-users’ business and application needs are met with up-to-date functionality and streamlined processes. Experience in functional area assigned. In-depth knowledge of multiple ERP application module(s) and other applications, and integration of these module(s) and applications, where applicable. Working knowledge on Database Structures of application(s) assigned. Proficient in Microsoft Office software, including Access, Power Point, Excel and Word. Knowledge of ERP and other software applications and systems. ERP and application configuration and/or custom software designs creation knowledge. Experience with test scenarios/scripts creation and execution. Documentation Skills (Swim Diagram, Gap Analysis, Process Flow, etc.). Project management knowledge. Experience with Problem diagnosis and troubleshooting techniques, Interface/Conversion Design and Business Process Reengineering (BRP). Hands-on experience of process analysis, design and on ERP/application system security access. Working knowledge of Project Implementation Life Cycle and Database Structures.
Preferred Experience:
Two (2) years of supervisory experience. Payroll and PeopleSoft HCM functional experience. Basic knowledge of production control. Experience with database query language programming. Ability to read, understand, interpret and apply instructions in ERP and application system manuals. Hands-on experience of Project Implementation Life Cycle. Experience in Project Management and Management of ERP application and resources. Microsoft Projects and Visio knowledge.
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