Application Procedure:
Complete application packets will be accepted until the position is filled; however, those submitted by 11:59 p.m. (PST) on April 24, 2019, are assured consideration.
Applicants must submit all of the following materials online athttp://hrjobs.mtsac.eduto be considered for this position:
1. A Mt. San Antonio College online application.
2. A cover letter describing how the applicant meets the required education and experience.
3. A detailed résumé that summarizes educational preparation and professional experience for the position.
4. Two (2) letters of recommendation that reflect relevant experience (do not use social media or professional networks as a means to provide letters of recommendation).
5. College and/or university transcripts showing the awarded/conferred degree (if applicable) are required and must be submitted with the online application by all applicants, including current or former employees of the college, to demonstrate that the required educational qualifications are met. Unofficial transcripts are acceptable at the time of application; however, copies of diplomas are not accepted in lieu of transcripts.
Basic Function/Overview:
DEFINITION
Under general supervision, provides technical support and training on the use
of personal computers, printers, peripheral equipment, and network systems
hardware and software; resolves computer application
problems and troubleshoots hardware malfunctions; assists in maintaining and
administering the on campus WAN and LAN network systems;
provides technical support, installation, and maintenance for
software, desktop computer applications, Internet/Intranet, self-service
portals, web based applications, and email systems; installs, configures, and
repairs personal computer hardware and software systems and data communication
facilities.
SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from the Director, Academic Technology and
Infrastructure. Exercises no supervision of staff.
CLASS CHARACTERISTICS
This is the journey-level class in the information technology support series
responsible for maintaining and
troubleshooting application software and hardware such as Local Area Networks
(LAN) and Wide Area Networks (WAN). Incumbents at this level receive only
occasional instruction or assistance as new or
unusual situations arise and are fully aware of the operating procedures and
policies of the work unit. The work involves frequent contact with others and
coordination of multiple concurrent activities. This
classification is distinguished from the Telecommunications Technician by the
latter’s specialized assignment of the installation, maintenance, and
troubleshooting of telecommunications systems. This class is further
distinguished from the Lead Information Technology Support Technician in that
the latter
is responsible for technical and functional supervision of assigned IT support
staff and is capable of performing the most complex duties assigned to the
function, including analytical work.
Essential Duties/Major Responsibilities:
1. Evaluates, responds to, and resolves requests for
computer assistance from users experiencing problems with hardware, software,
networking, and other computer related technologies.
2. Diagnoses problems, performs remedial actions to correct problems, and/or recommends
and determines solutions.
3. Researches, resolves, and follows-up on user problems; refers more complex
problems to specialized or higher-level personnel.
4. Delivers, installs, and/or assists personnel in the installation of personal
computers, software, and peripheral components such as monitors, keyboards,
printers, disk drivers, switches, hubs, and cabling.
5. Responds to inquiries concerning operating systems and diagnoses system
hardware, software, and operator problems; installs, maintains, and upgrades
operating systems and software packages across disparate platforms.
6. Tests, clones, loads, and configures specified software packages onto
computer; may modify specific applications for use by department; deploys
software, settings, scripts, and batch files to workstations remotely.
7. Maintains documentation database as used by the department.
8. Instructs users in software applications usage and basic computer
navigation; advises users on best
security practices.
9. Creates baseline software sets, adhering to campus standards, for various
makes and models of
computers.
10. Installs, maintains, and repairs printers, copiers, and scanners,
addressing both hardware and software
issues.
11. Assists in relocating departments or divisions throughout campus, including
the disassembly and
reassembly of office technology and workstations.
12. Performs user data migration and recovery due to hardware/software upgrade
or disaster.
13. Maintain data communications closets throughout campus, including wiring
racks and switches.
14. Creates email boxes for users and departments; troubleshoots email
connection, access, security, firewall, and storage issues.
15. Assists students and faculty with self-service portal and web based
applications issues.
16. Maintains and documents hardware and software inventory, equipment
passwords, software installation settings, and maintains the back-up systems.
17. Maintains the active directory of users by adding, removing, and/or editing
users; creates access rights to users and user groups; creates groups and
mailing lists.
18. Creates web surveys for academic and administrative departments; collects
survey responses and submits raw data and reports to requestors in various
formats.
19. Assists in coordinating activities with help desk, network services, or
other information technology
staff.
20. Trains users on software and hardware usages by providing instruction and
documentation.
21. Provides updates, status, and completion information to personnel and/or
users via voice mail, e-mail, or in-person communication.
22. Researches and purchases tools, supplies and repair parts from a variety of
sources.
23. Recovers computer assets and evaluates/re-purposes viable hardware;
decommissions obsolete hardware; collects, strips, and prepares used equipment
for salvage, including delivery to warehouse.
24. Creates on-demand wired and wireless network access for various campus
entities.
25. Assists lower-level and new staff as required.
26. Participates in group problem solving activities to promote continual
business process improvements
and initiatives.
27. Learns and applies emerging technologies and, as necessary, to perform
duties in an efficient, organized, and timely manner.
28. Performs other related duties as assigned.
Minimum Qualifications/ Education & Experience:
Equivalent to an Associate’s degree from a
regionally accredited college in computer science or related field and two (2)
years of responsible experience performing technical support and network
administration
on personal computers and peripheral equipment, including software
administration in a multi-user environment.
Preferred Qualifications:
Associate’s degree from a regionally accredited college is preferred.
License(s) & Other Requirements:
he incumbent may periodically be required to travel to a variety of locations. If operating a vehicle, employees must have the ability to secure and maintain a valid California driver’s license.
