Scope of Job:
Responsible for handling in-coming patient telephone calls, schedules appointments, providing accurate patient information, and all other front desk functions. Observes customer service standards at all times in dealing with patients and upholds the Clinic’s mission in providing quality service ensuring patient satisfaction.
Description of Duties:
• Responsible for answering incoming
calls in a professional, timely manner based on Clinic standards and
protocols.
• Welcomes incoming patients and visitors in person or on the telephone and
listens responsively to patient concerns or complaints and provides or seeks
appropriate remedies.
• Schedules appointments accurately maximizing practitioner’s time and making
sure that the patient is placed in the appropriate appointment template for
their medical needs or request. When unable to assist the patient, makes sure
that the patient is directed to the appropriate staff for an efficient
resolution of their medical needs.
• Transfers and or directs calls to appropriate departments.
• Answers routine questions regarding clinic services and appointment related
information on directs unrelated questions to appropriate clinic staff.
• Ensures that patient’s appointments are processed accurately and in a timely
manner by confirming or canceling appointments in accordance with Clinic
policies and procedures.
• Obtains, documents and verifies insurance, Medicaid/Medicare and any other
type of benefits and documents in the patients chart accurate patient
demographic information required as per Clinic policies and procedures.
• May collect copays and fees for balances due on the account and complete all
batching of patient encounters daily.
• Demonstrates respectful, professional and appropriate behavior that supports
a team oriented work environment.
• Performs other duties as assigned.
Required Education:
High School Diploma or equivalent.
Required Experience:
One (1) year of medical clerical experience providing customer service and/or medical records experience.
Preferred Experience:
Medical background.
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