Develops work standards by applying work study principles such as time study and work sampling
Develops and improves business processes by creating process maps, measuring process capability, identifying critical process inputs, developing simulation models (as necessary), develop and validate solutions of modifications in standard operating procedures, work flow, and product/service design
Utilizes continuous improvement methodology such as Lean and Six Sigma to drive process improvement.
Co-ordinates continuous improvement projects to contribute towards functional and company goals and objectives
Recommends improvements to standards and work flow processes related to the ITIL processes and software enhancements to CSG management team and associates.
Implements continuous improvement projects by leading, training and guiding associates and supervisors at all levels
Looks for ways to automate processes within the business to improve quality of product while reducing costs within each area
Assists with the coordination and planning for staffing changes in regard to automation or increased growth of product
Provides support on projects as assigned by the CSI Management or initiated by technological changes within the industry
Personal growth and learning - Maintains business and technical knowledge by actively participating in training and cross-training activities and assignments, reviewing material or publications, and participating in professional organizations as applicable.
Regular and reliable attendance is required.
This job requires domestic and/or international travel up to 5%.
Incumbent is accountable for professional working behavior to include; building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating CSG's core competencies and values.
Education
Bachelor's degree in Industrial Engineering required or equivalent education/experience
Experience
1-2 years of experience working on Process Improvement initiatives and applying Six Sigma methodologies.
Preferred
Six Sigma Green Belt or above
Knowledge, Skills and Abilities
Six Sigma & Lean Methodologies
People skills/ negotiation/ conflict management and meeting facilitation
Data analytics - the ability to identify, review and understand data. Data may come from various sources, including processes.
Project Management - coordinating with internal resources and third parties/vendors for the project execution within time & budgetary constraints.
Process Mapping skills - the ability to Activity model, process map and workflow model/map, including data collection.
Data mining- the ability to take data collected via modeling, process management and organize it for analysis
Process Re-engineering - the ability to identify current state process gaps, research best practices / optional improvements, and create future state models.
Implementation skills- the ability to take a process change, implement into teams, set up process measurement, measure baseline and watch for variances for continued improvement.
Strong research skills - ability to research and vet new industry best practices, tools and methods
Group collaboration skills- the ability to bring groups for various areas together, collaborate and gain consensus
Advanced Excel knowledge
Visio/BPM flow charting
Access Database
Organization- the ability to organize, prioritize and manage work and multiple initiatives
Ability to use a personal computer. Proficiency with other Microsoft Office applications.
Ability to read, write, speak and understand the English language in a business environment.
