Summary:

Utah Valley University is looking for a technician to work in the IT department, Student Computing to maintain and update student computer labs, as well as printers and charging stations around campus.

Required Qualifications:

Graduation from an accredited institution with an associate’s degree in information technology or related field, plus three years of experience which must be directly related to the essential functions/duties of the position; OR any combination of higher education and work experience totaling 5 years, 4 of which must be directly related to the essential functions/duties of the position.

Also required to have a current A+, CNA, CNE, MCP, MCSE, CCNA or other industry recognized certification applicable to the essential functions.

Knowledge, Skills and Abilities:

  • Knowledge of various computer applications such as Microsoft Office, internet browsers, email systems, and other general applications.
  • Knowledge of imaging software such as WDS, SmartDeploy, or SCCM.
  • Knowledge of TCP/IP and application network protocols, firewall management, operating system configuration.
  • Knowledge of endpoint security software configuration and support.
  • Knowledge of directory-based authentication (Active Directory).
  • Knowledge of installing, troubleshooting, and repairing hardware and software problems and researching technical issues on MAC OSX and/or Windows OS.
  • Knowledge of installing, maintaining, and troubleshooting printers (local and network) and scanners.
  • Knowledge of procedures and software for backing up and restoring data.
  • Skills in working continuously on a task until completion.
  • Skills in talking with staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
  • Must possess excellent customer service skills.
  • Must have strong analytical and trouble-shooting skills.
  • Skills in rapidly establishing a good working relationship with customers and other professionals.
  • Ability to test and evaluate new technology.
  • Able to troubleshoot system and network problems and diagnosing and solving
    hardware or software faults.

Pay Range:

$41,202 - $51,502



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