Role Summary:

- Lead transition of work from current vendor to Astreya on assigned account

- Provide interface/status communications to client and Astreya

- Staff delivery team (interview existing team members, decide who to re-badge; interview/hire remaining team members and onboard them to the team)

- assess existing documentation and whether any additional documentation of current work/processes is required

- Oversee and direct implementation of the reporting mechanisms for calculation of SLAs; collect reports / develop dashboards capturing GUTS tickets

Specifically:

  1. Develop and maintain the detailed Transition plan and any associated documentation;



2. Establish and implement a project management system and control structure, including processes for managing Transition activities, milestones, support personnel and Deliverables status, issues, risks, changes, and quality;



3. Manage the Transition including planning, directing and monitoring all Contractor Transition activities and assigned personnel, according to the agreed schedule and processes set forth in the Transition plan;



4. Identify, address, and resolve deviations from the Transition Plan and any business and/or technical issues within the control or responsibility of Contractor that may impact the Transition;



5. Develop Transition meetings (i.e., planning, review, status) schedule with client, including the frequency and location for such meetings;



6. Coordinate and conduct Transition meetings in accordance with the established schedule;



7. Provide to client periodic written status report(s) which include information such as schedule status, progress of the Transition, issue identification, and related action plans;



8. Co-develop and define requirements related to people (e.g. single points of contact (“SPOCs”), subject matter experts (“SMEs”)), process (e.g. interview procedure with SMEs, process maps) and technology;



9. Co-develop and define the onboarding requirements;



10. Co-develop acceptance criteria for the Transition milestones

  1. The acceptance criteria for each milestone will be included in the Transition plan



2. Contingency support and hiring plans



3. Hire/re-badge complete



4. Contractor go-live



5. Shadowing complete



6. Knowledge acquisition complete



7. Playbooks updated



8. Change management in place



9. Data repositories established



10. Reports/metrics operational



11. SLAs established



12. SLAs operational


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