Application Procedure:
1. A Mt. San
Antonio College online application.
2. A cover letter describing how the applicant meets the required education and
experience.
3. A detailed résumé that summarizes educational preparation and professional
experience for the position.
4. Two (2) letters of recommendation that reflect relevant experience (do not
use social media or professional networks as a means to provide letters of
recommendation).
5. If applicable, College and/or university transcripts showing the
awarded/conferred degree are required and must be submitted with the online
application by all applicants, including current or former employees of the
college, to demonstrate that the required educational qualifications are met.
Unofficial transcripts are acceptable at the time of application; however,
copies of diplomas are not accepted in lieu of transcripts.
Basic Function/Overview:
Under general direction, plans, organizes, coordinates, and provides direction and oversight for the box office operations at the Performing Arts Center; coordinates box office operations, including customer service, online ticketing sales, sports events, and other special events and campus activities; oversees box office systems, including online ticketing software, Center website, and customer database; coordinates the assigned activities with other College departments, divisions, clients, local residents, community groups, and private businesses; serves as system administrator for the box office ticketing application; supervises and oversees all patron and ticketing services for the Performing Arts Center including staff.
SUPERVISION RECEIVED AND EXERCISED
Receives general direction from the assigned managerial personnel. Exercises technical and functional direction over and provides training to assigned staff.
CLASS CHARACTERISTICS
This is a coordinator classification that has lead, program coordination, administrative, and day-to-day operational responsibilities. Incumbents are responsible for overseeing, coordinating, and participating in box office operations to ensure that the Performing Arts Center box office services and activities are safe and effective and provide the highest level of customer satisfaction for public use. Responsibilities include inspecting and planning, scheduling, and directing box office operations and services in a timely manner, and performing a wide variety of tasks in the operations and activities of the box office. This class is distinguished from the Assistant Director, Technical Services in that the latter is a full supervisory-level class and has responsibilities of a highly specialized technical and complex nature requiring a different level of skill, knowledge, and experience.
License(s) & Other Requirements:
1. The incumbent
may periodically be required to travel to a variety of locations. If operating
a vehicle, employees must have the ability to secure and maintain a valid
California driver’s license.
2. Ability to obtain, Utility Cart trainer certification within three (3)
months of employment or the date of entry into the position.
