Scope and Purpose:

Under general supervision, the IT Support Technician provides a full range of information technology support services, including client-side installation, configuration, testing, troubleshooting and repair of hardware, software, networks, and applications in a centralized IT organization.


Essential Duties and Responsibilities:

• Manage workflow and service request through a IT Helpdesk system.

• Provide general Desktop Support on HW/SW issues for end user’s desktop and laptop machines.

• Perform desk-side support service on software installation, AV, PC configuration, network printer installation/configuration of other PC tools and software.

• Continually keep abreast of and understand clients’ IT policies, standards and technical controls, and compliance process. Advocate and promote IT awareness and compliance.

• Assist in recommending appropriate hardware and software configurations to meet user needs, and develop specifications to purchase new hardware, software, and other peripheral devices based upon established departmental standards.

• Perform IT support duties using automated tools as defined by the appropriate IT team lead, work with other support groups and vendors to provide seamless support to staff and students.

• Analyze problems and develop creative solutions for resolving them and preventing future occurrences.

• Maintain documentation on activities, upgrades, utility of licenses/software and enhancements at work.


Qualifications:

• Bachelor's degree in Computer Science or related discipline.

• Technical Certifications: MCSE, MCITP preferable.


Experience:

• 3+ years IT Work experience.

Skills and Abilities:

• Demonstrated expertise in configuring, installing and troubleshooting PC systems, Microsoft OS, AV, MS office applications, network configuration, and printers.

• Experience in supporting MAC environment is essential.

• Must be customer-focused and have effective productivity/work output.

• Must be a team player and able to work with minimal supervision.

• Basic network knowledge and experience.

• Working knowledge and experience in Remote Desktop and Virtual Private Network.

• Must be able to lift and transport up to 50 pounds.


How to Apply:

Interested applicants are encouraged to:

• Submit a letter of application

• Curriculum vitae

• Names and contact details of three personal references

In completing your application, please quote position code number in the email subject line:

IT Support Technician – ITST/IT/05022019

Information should be sent to careers@auk.edu.kw.

Note:

• The applicant must possess a valid residency in Kuwait.

• Incomplete applications will not be considered.

• The position will remain open until filled.

• Only selected candidates will be contacted.





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