Posting Date:
07/08/2019
Responsibilities:
The Senior Database Administrator
reports to the Senior Director of Advancement Information Systems and supports
University Advancement systems and technology projects:
• Serve as the lead functional staff member for applicable Advancement software
projects (e.g. gift processing system, gift reporting)
• Support more than 110 users of the Ellucian Banner Advancement system ( or
other gift processing system).
• Work closely with the university’s Information Technology Services to apply
patches, fixes and upgrades to the Ellucian Banner Advancement Module.
• Update and monitor security on key Advancement systems,
Banner, ODC reporting and UDCPRODL
• Monitor integrations between the Ellucian Banner Advancement database and
Salesforce.com and partner with central IT to determine the appropriate course
of action to resolve issues.
• Analyze business processes and needs, triage problems and determine
technological solutions. Proactively ensure that Banner customers have ongoing,
relevant training and assistance
• Provide system support for several key Advancement systems and serve as the
primary troubleshooter.
• Partner closely with Associate Director of Reporting to provide backup in
both fundraising reporting and timely creation of critical Banner fundraising
data.
• Partner closely with the Assistant Director of Gift Systems and Services to
provide ongoing assistance with Banner upgrades, Banner issues and fixes and
any changes to the gift processing system.
Qualifications:
- Bachelor’s degree required;
Master’s preferred.
-Higher Education experience preferred – Advancement experience a plus
- A minimum of 5-7 years of progressive work experience troubleshooting
systems, working with vendors, training staff
- A minimum of 3-5 years demonstrated experience with creating and managing
fundraising reports preferred.
- Demonstrated success in understanding Advancement objectives and business
processes, knowledge of gift processing and fundraising systems and
protocol
- Thorough understanding of Ellucian Banner Advancement’s functionality.
- Ability to troubleshoot software issues.
- Understanding of the structure and functionality of relational database
and/or CRM
- Demonstrated ability to manage multiple systems-related projects.
- Excellent communication and organizational skills – customer service
orientation
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