Scope of Job:
To provide excellent customer service and clinical care for patients of the UTRGV School of Medicine / UT Health Rio Grande Valley using interpersonal skills for oral, written and listening skills in Spanish and English.
Description of Duties:
•To intake patients into clinic setting by obtaining vital signs, surgical/medical history, chief complaint, medications, and allergies. Document appropriately in the Electronic Health record.
•Report all pertinent findings to inter-professional team. Prepare charts as necessary for next scheduled clinic, provide physician with all necessary test results, lab results and medical records as requested. Answer all messages from patients by clinic policy, triaging calls, handle all medication refills or request via clinic policy. Communicate all necessary patient information to the inter-professional team in a timely manner.
•Answer telephones assisting patients with appointments, doctor/staff messaging, pharmacy refills, and laboratory questions.
•Provide full registration of new patients in the system as well as verification and updating existing patient information in practice management system.
•Perform simple diagnostic tests, collecting specimens, drawing blood, sterilizing and cleaning equipment, and maintaining examination rooms at an outpatient care site.
•Provides routine but complex instructions for patient procedures and treatments, according to unit guidelines and as delegated by providers and inter-professional team.
•Problem-solves issues related to the retrieval of medical information. Coordinates clinical services provided to patients according to payer guidelines (e.g., routing of lab specimens, ordering durable medical equipment).
•Help maintain an acceptable abandonment (no show) rates.
•Perform a variety of clinic specific telephone functions including scheduling and message management.
Required Education:
High school diploma or equivalent and graduate of a Medical Assistant program.
Licenses/Certifications:
Current Medical Assistant Certification or Registration.
Required Experience:
Related experience in an ambulatory/primary care clinic.
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