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It Support Technician

It Support Technician

Oklahoma , United States

Industry

Entry Level

English

Job Description

L-3 Aeromet is a Division of L-3 Intelligence Surveillance, and Reconnaissance (ISR) Sector and main office is located in Tulsa, OK. Aeromet is established within the DoD Community as the developer and operator of special mission ISR systems. We provide special mission system design, modification, and operations with emphasis on the development and integration of state-of-the-art EO/IR sensor systems.

Description

1. Provide day-to-day support and customer service to our end users and executives.

2. Be the primary first point of contact for end users with regard to IT requests and issues. Support laptops, desktops, network/standalone printers and test equipment in a complex environment.

3. Resolve technical issues in a timely manner. Track issues using ticketing system from beginning of issue through closure.

4. Using corporate standards and policies, analyze, design and implement laptop and desktop images for both legacy and modern systems.

5. Suggest and implement improvements to help desk support system. Be a champion for help desk efficiency improvements and a positive face to the IT support organization.

6. Set up new hires, upgrades and maintain computer and smartphone lifecycle for all company users.

7. Follow and implement security policies, corporate directives and other standards provided by corporate IT.

8. Work on projects as assigned by IT Manager.

9. Document hardware and software changes and revisions.

10. Establish and produce documentation for IT's knowledgebase. Provide end user education and trainings on commonly used applications.

11. Independently research and identify solutions and collaborate with IT team and end users to implement new technologies.

12. Ensure compliance of divisional IT assets per corporate standards and directives.

Qualifications

Qualifications

1. 0-2 years with B.A./B.S. in technology related field preferred.

2. Familiarity with ITIL concepts and/or ITIL certification strongly preferred.

3. 4-6 years of desktop support and/or network/systems administration in a primarily Windows-based environment.

4. Hands on experience with Windows XP, 7 and 10 as well as working knowledge of network troubleshooting, patching, driver installation and problem resolution required.

5. Familiarity with Track-It Help Desk ticket system a plus.

6. Knowledge of Active Directory, Windows Server 2008R2/2012, Microsoft Office 2007-2016, Outlook 2010-2016.

7. Microsoft Desktop Deployment Toolkit (or other similar deployment/imaging system) strongly preferred.

8. End User Support – Ability to install, troubleshoot and repair laptop, desktop, and printer hardware in a manufacturing-based environment containing both legacy and modern IT systems.

9. Experience deploying, maintaining and troubleshooting iOS devices.

10. Experience with Dell desktops and laptops preferred.

Additional Requirements:

Flexible to work varied shifts, overtime, and occasional weekends.
May be required to stoop, bend, kneel, and squat for extended periods of time.
May be required to push, and reach for extended periods of time.
Must have good repetitive manual dexterity with both hands.
Must have sufficient vision to see relative positions of small parts and able to discern symmetry and proper alignment.
Able to lift 50 pounds close to the body repetitively. (Employees need to ask for assistance and use material handling tools for lesser weight in awkward location and/or body positions and for any items over 50 pounds).
Exposure to loud noise (e.g., heavy motorized equipment).
Equal Opportunity Employer – minorities / females / veterans / individuals with disabilities / sexual orientation / gender identity.

US Security Clearance Required:None