We are looking for an experienced Account Manager who is passionate about the success of our customers. You will join a dynamic and fast paced environment and work with our most strategic clients to be on the front lines of communicating the company’s vision and strategy.
Responsibilities:
- Advise clients on best practices for influencer marketing & brand advocacy on all social media platforms
- Align with senior executives and sales team to monitor and report on customer health and develop proactive solutions for increasing user adoption
- Evangelize our products and conduct in-person training sessions, product reviews, and customer feedback sessions
- Build strong relationships key stakeholders in order to collect strategic feedback on our roadmap and expand the scope of our existing agreement
- Work closely with technical, customer success and product teams to ensure that customer onboarding is executed with precision and implementations of new features are clearly communicated to clients
Requirements:
- 5+ years of experience in account management and customer success at a SaaS company with large-scale, complex customer engagements
- Highly organized with an acute attention to details
- Empathy and a unique ability to understand customer needs
- Experience working with influencer networks or social media teams at brands, agencies and media companies is a plus
- Bachelor’s Degree with a strong record of academic achievement
