Summary:
Utah Valley University is looking for a technician
to work in the IT department, Student Computing to maintain and update student
computer labs, as well as printers and charging stations around campus.
Required Qualifications:
Graduation from an accredited institution with an
associate’s degree in information technology or related field, plus three years
of experience which must be directly related to the essential functions/duties
of the position; OR any combination of higher education and work experience
totaling 5 years, 4 of which must be directly related to the essential
functions/duties of the position.
Also required to have a current A+, CNA, CNE, MCP,
MCSE, CCNA or other industry recognized certification applicable to the
essential functions.
Knowledge, Skills and Abilities:
- Knowledge of various computer
applications such as Microsoft Office, internet browsers, email systems,
and other general applications.
- Knowledge of imaging software such
as WDS, SmartDeploy, or SCCM.
- Knowledge of TCP/IP and application
network protocols, firewall management, operating system configuration.
- Knowledge of endpoint security
software configuration and support.
- Knowledge of directory-based
authentication (Active Directory).
- Knowledge of installing,
troubleshooting, and repairing hardware and software problems and
researching technical issues on MAC OSX and/or Windows OS.
- Knowledge of installing,
maintaining, and troubleshooting printers (local and network) and
scanners.
- Knowledge of procedures and
software for backing up and restoring data.
- Skills in working continuously on a
task until completion.
- Skills in talking with staff or
clients through a series of actions, either face-to-face or over the
telephone, to help set up systems or resolve issues.
- Must possess excellent customer
service skills.
- Must have strong analytical and
trouble-shooting skills.
- Skills in rapidly establishing a
good working relationship with customers and other professionals.
- Ability to test and evaluate new
technology.
- Able to troubleshoot system and
network problems and diagnosing and solving
hardware or software faults.
Pay Range:
$41,202 - $51,502
